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Bottom Line – The company website details the contact information and seems to make accessing customer service an easy process. Since the only complaints, we could find centered around refunds, we called the customer service number to speak with a representative. The person we spoke with assured us that the company always honors the stated guarantee. He was very pleasant, but then again, we weren’t asking him for money. There are no BBB complaints or cases filed. However, it seems difficult to trust a company that provides no information on either of its aliases.